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Privacy Notice · DPDP Act, 2023

What we know about you, and what we do with it.നിങ്ങളുടെ വിവരങ്ങൾ — എന്ത്, എന്തിന്, എങ്ങനെ.

Version 1.0 · Last updated 28 September 2026 · Nettam is operated by Achampe Solutions Ltd (registered in England & Wales, company no. 16132229)

ചുരുക്കത്തിൽ

ഞങ്ങൾ ശേഖരിക്കുന്നത് നിങ്ങളുടെ പേര്, ഫോൺ നമ്പർ, ടൗൺ, പോയിന്റ് ഇടപാടുകൾ മാത്രം. Bank വിവരം ഇല്ല, UPI ഇല്ല, OTP ഞങ്ങൾ ഒരിക്കലും ചോദിക്കില്ല. നിങ്ങളുടെ വിവരങ്ങൾ ആർക്കും വിൽക്കില്ല. എപ്പോൾ വേണമെങ്കിലും സമ്മതം പിൻവലിക്കാം; അക്കൗണ്ട് ഡിലീറ്റ് ചെയ്യാൻ ആവശ്യപ്പെട്ടാൽ 30 ദിവസത്തിനുള്ളിൽ എല്ലാം മായ്ക്കും. പരാതിക്ക്: [email protected]

The short version in Malayalam. The full notice below is the one that applies; a complete Malayalam copy is available on request at the same address.

01Who we are

Nettam (നേട്ടം) is a points-based rewards programme for local shops in Kerala towns, operated by Achampe Solutions Ltd, a company registered in England & Wales (no. 16132229). For the purposes of the Digital Personal Data Protection Act, 2023 ("DPDP Act"), Achampe Solutions Ltd is the Data Fiduciary for the personal data described in this notice. You can reach us at [email protected].

02What we collect

  • Your name — so the cashier and your receipts can address you.
  • Your phone number — it is your wallet. Login and receipts run on it.
  • Your town — so we show you the shops around you.
  • Your birthday (optional) — only if you choose to add it, for birthday-month offers.
  • Your points transactions — which partner shop, the bill amount entered, points earned or redeemed, and when.
  • Basic device and security signals — such as a device identifier and login records, used only to keep your wallet secure and prevent fraud.

What we never collect: your contacts, your messages, your background location, and your bank, card or UPI details. Payments always happen directly between you and the shop — Nettam never handles money, and we will never ask you for an OTP, a bank detail, or a payment.

03Why we use it

  • To run your wallet — crediting points, processing redemptions, and showing your balance and history.
  • To send transaction receipts — a WhatsApp or SMS message when you earn or redeem. These are service messages, not marketing.
  • To keep the programme honest — detecting fraud and misuse, which protects both you and the shops.
  • To answer your support requests.
  • Partner offers on WhatsApp (optional) — only if you separately opt in. This consent is asked separately, is off by default, and everything works without it. Marketing messages are capped at two per week and you can stop them at any time.

We process your data on the basis of your consent, which you give when you create your wallet. You can withdraw it at any time (section 6), as easily as you gave it.

04Who sees it

  • The partner shop you transact at sees your name and your points activity at that shop only — never your activity at other shops.
  • Service providers we use to run Nettam — hosting infrastructure and a WhatsApp Business messaging provider — process data on our instructions and for no other purpose.
  • Nobody else. We do not sell your personal data, we do not share it with advertisers, and one shop's numbers are never shown to another shop.

We may disclose data where the law requires it, and we report security incidents as required, including to CERT-In and the Data Protection Board of India where applicable.

05How long we keep it

For as long as your wallet is active. If you ask us to delete your account, we complete deletion within 30 days of your request. Transaction records may be retained after that only in anonymised form, or where a law requires us to keep them.

06Your rights under the DPDP Act

  • Access — ask what personal data we hold about you and get a summary of it.
  • Correction — have inaccurate or incomplete data corrected or updated.
  • Erasure — ask us to delete your data (completed within 30 days; your points balance is lost with the wallet).
  • Withdraw consent — at any time, in Settings or by messaging us, as easily as you gave it. Withdrawing consent for the wallet itself means we can no longer run it and will close and delete your account.
  • Nominate — name a person who can exercise these rights for you if you are unable to.
  • Grievance redressal — raise a complaint with our grievance officer (below). If you are not satisfied with our response, you may complain to the Data Protection Board of India.

07Age limit

Nettam is for people aged 18 and over. We do not knowingly create wallets for anyone under 18; if we learn a wallet belongs to a minor, we will delete it.

08Changes to this notice

If we change this notice, we will post the new version here with a new date and tell you about material changes by message before they take effect. This notice is available in English and Malayalam — ask at the address below for the full Malayalam copy.

Grievance Officer

For any question, request or complaint about your data: [email protected] — we reply within 7 days. Postal contact: Grievance Officer, Nettam, Achampe Solutions Ltd.